Privacy Policy

Last updated: 05.02.2026

1. Introduction
Stitch Brain respects your privacy and is committed to protecting personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable international data protection principles.
This Privacy Policy explains how we collect, use, store and disclose personal information.

2. Information We Collect
We may collect the following information:

• Name, company name, job title
• Email address and phone number
• Business and ecommerce details
• Website usage data (cookies, analytics)
• Communications and enquiries
• Account and billing information

We do not intentionally collect sensitive personal information.

3. How We Use Information
We use personal information to:

• Provide and operate our Services
• Respond to enquiries and demo requests
• Set up accounts and integrations
• Improve our platform and customer experience
• Communicate updates, support or service information
• Meet legal and regulatory obligations

4. Disclosure of Information
We may disclose information to:

• Service providers (hosting, analytics, payment processing)
• Integration partners where required for functionality
• Legal or regulatory authorities where required by law

We do not sell personal information.

5. International Data Use
Stitch Brain operates globally. Information may be stored electronically using secure, cloud-based as well as on-premise IT-systems. Your information may be processed or stored outside Australia. We take reasonable steps to ensure data is handled securely and in line with this policy.

6. Data Security
We implement reasonable technical and organisational measures to protect personal data from misuse, loss, or unauthorised access.
However, no system can be guaranteed 100% secure, you acknowledge that:

• Data loss, corruption, delay or unauthorised access may occur
• Third-party systems and cloud-based platforms are outside our direct control
• We do not guarantee uninterrupted access to stored data

To the maximum extent permitted by law:

• We are not liable for loss, corruption or unauthorised access to data
• Clients are responsible for downloading, securing and backing up their data
• Our liability does not extend to consequential loss arising from data unavailability

7. Data Retention & Deletion
We retain personal information only as long as necessary for the purposes outlined, or as required by law. Unless otherwise agreed:

• Deliverables will be retained for a limited period only
• We do not guarantee long-term storage or archival
• Data may be deleted after project completion

Clients should retain their own copies of all deliverables.

8. Cookies
Our website may use cookies and analytics tools to:

• Improve performance
• Understand usage patterns
• Enhance user experience

You may disable cookies via your browser settings.

9. Access & Correction
You may request access to or correction of your personal information by contacting us.

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Unless required by law:

• We are not obliged to notify you of changes
• The current version published on our website applies at all times

If you have questions or concerns regarding this Privacy Policy, please contact us directly.

11. Contact
For privacy enquiries or requests:
📧 hello@stitchbrain.com

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Sydney, Australia

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