Terms and Conditions

Last updated: 05.02.2026

1. About Stitch Brain
Stitch Brain (“we”, “us”, “our”) is a B2B software service operated in Australia under ABN 87 427 704 208, based in New South Wales, Australia.
We provide a SaaS embroidery configurator and related services to businesses worldwide via www.stitchbrain.com.
By accessing or using our website, software, applications, or services (“Services”), you agree to be bound by these Terms and Conditions, our Privacy Policy and any other notices or policies published on this website.
If you do not agree with any part of these terms, you must immediately discontinue use of this website and must not engage our services.

2. Nature of the Service
Stitch Brain provides software tools to assist businesses with embroidery configuration, order automation, visualisation and workflow support.
You acknowledge and agree that:

• Stitch Brain does not perform embroidery, digitising, manufacturing or production
• Final responsibility for product accuracy, embroidery outcomes, pricing, approvals and fulfilment remains with the user
• Visual previews are indicative only and may differ from final production results

We may also offer and provide additional or other services from time to time, at our discretion, where agreed with the client.
All services and deliverables are provided using reasonable skill, care and professional judgement, based on the information available to us at the time the services are performed.

3. Eligibility & Business Use
Our Services are intended for business and commercial use only.
By using Stitch Brain, you confirm that you are authorised to act on behalf of a business entity.

4. Account Registration
To access certain features, you may be required to create an account.
You are responsible for:

• Maintaining the confidentiality of login details
• All activity conducted under your account
• Ensuring information provided is accurate and up to date

We reserve the right to suspend or terminate accounts that breach these Terms.

5. Integration & Third-Party Platforms
Stitch Brain may integrate with third-party platforms (e.g. Shopify, ecommerce systems, APIs).
We are not responsible for:

• Changes, downtime, or errors caused by third-party platforms
• Compatibility issues arising from external updates
• Third-party services, apps, or plugins

Use of third-party platforms is subject to their own terms and policies.

6. Intellectual Property
All intellectual property relating to Stitch Brain, including software, branding, designs, documentation and content, remains the exclusive property of Stitch Brain unless otherwise stated.
You may not:

• Copy, modify, reverse engineer or resell the software
• Use our branding without written permission
• Access source code or proprietary logic

Customer-provided content (e.g. logos, artwork) remains the property of the customer.

7. Fees & Payments
Where paid plans or services apply:

• Fees are disclosed prior to purchase
• All fees are exclusive of applicable taxes unless stated otherwise
• Payments are non-refundable unless required by law or explicitly agreed in writing

We reserve the right to change pricing with reasonable notice.

8. Limitation of Liability
To the maximum extent permitted by law:
Stitch Brain is provided “as is” and “as available”.
We make no warranties regarding uninterrupted availability, error-free operation, or suitability for a specific purpose.
We are not liable for:

• Production errors, embroidery outcomes or financial loss
• Loss of profits, revenue, data or business opportunities
• Indirect, incidental or consequential damages

Our total liability is limited to the amount paid by you for the Services in the preceding 12 months.

9. Indemnity
You agree to indemnify and hold harmless Stitch Brain from any claims, damages or losses arising from:

• Your use of the Services
• Content or data you upload
• Breach of these Terms
• Your dealings with customers or third parties

10. Termination
We may suspend or terminate access:

• For breach of these Terms
• For misuse of the platform
• Where required by law

You may stop using the Services at any time.

11. Changes to Terms & Policies
We reserve the right, at our sole discretion, to amend, update or replace these Terms & Conditions and any related policies at any time.
Unless required by law:

• We are not obliged to provide notice of changes
• Continued use of this website or our services constitutes acceptance of the updated terms

It is your responsibility to review the current version of these Terms & Conditions regularly.

12. Accuracy & Best Knowledge
All terms, policies and information are provided to the best of our knowledge at the time of publication.
If you identify any errors, omissions or concerns, you agree to contact us first to allow us a reasonable opportunity to review and address the issue before taking any further action.

13. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
You submit to the exclusive jurisdiction of the courts of New South Wales.

14. Contact
For questions regarding these Terms:
📧 hello@stitchbrain.com

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